Specific Responsibilities of the CSu

  • Assist in the preparation of Annual Departmental plan and budget
  • Prepare and submit monthly, quarterly and annual reports
  • Supervise the timely processing of all complaints and enquiries received, documented and collated for redress
  • Supervise the monitoring and control system to ensure the effective management of complaints and enquires
  • Ensure that all action officers receive complaints and enquiries for necessary action
  • Ensure that feedback on all complaints and enquiries at each stage of the complaint and enquiries management cycle are communicated to clients timeously
  • Ensure that complaints and enquiries received and documented are kept under safe and appropriate condition
  • Ensure that client experience is taken in the form of feedback from all clients.
  • Ensure that the operations of all satellite CSUs are coordinated and managed in line with this manual