Specific Responsibilities of the CSu
- Assist in the preparation of Annual Departmental plan and budget
- Prepare and submit monthly, quarterly and annual reports
- Supervise the timely processing of all complaints and enquiries received, documented and collated for redress
- Supervise the monitoring and control system to ensure the effective management of complaints and enquires
- Ensure that all action officers receive complaints and enquiries for necessary action
- Ensure that feedback on all complaints and enquiries at each stage of the complaint and enquiries management cycle are communicated to clients timeously
- Ensure that complaints and enquiries received and documented are kept under safe and appropriate condition
- Ensure that client experience is taken in the form of feedback from all clients.
- Ensure that the operations of all satellite CSUs are coordinated and managed in line with this manual